Refund policy

30-Day Return Window

Kamhaus accepts eligible return requests submitted within 30 calendar days after the date your order is delivered.

To request a return, please contact us within this 30-day period. Return requests submitted after the return window has expired may not be accepted.

Return Eligibility

To be eligible for a return, the item must:

• Be in the same condition in which it was received;
• Be unused, unaltered, and free from damage caused after delivery;
• Be returned in its original packaging;
• Include all original components, hardware, accessories, manuals, and labels;
• Be accompanied by the original receipt or other proof of purchase.

All returns must be approved by Kamhaus before they are shipped. Receiving return authorization does not guarantee a refund. Returned items will be inspected after they arrive at our facility.

How to Request a Return

To start a return, please email service@kamhaus.com and include:

• Your order number;
• The name of the item you wish to return;
• The reason for the return;
• Photos or videos, when the item is damaged, defective, or incorrect;
• Photos of the packaging and shipping label, when applicable.

After reviewing your request, we will provide return authorization and instructions explaining how and where to return the item.

Please do not ship or deliver an item to our warehouse before receiving written return authorization. Unauthorized returns may be refused.

Return Address

Approved returns may be directed to:

Kamhaus Returns
9570 Santa Anita Ave
Rancho Cucamonga, CA 91730
United States

Due to the size and weight of furniture, some items may require a scheduled carrier pickup or special freight-return instructions. We will confirm the appropriate return method after your request has been approved.

Do not send an item to the return address without first contacting us.

Damaged, Defective, or Incorrect Items

Please inspect your furniture as soon as it is delivered and retain the original packaging until you have confirmed that the item is complete and free from damage.

Contact us promptly if:

• The item arrives damaged;
• The item has a manufacturing defect;
• Parts or hardware are missing;
• You receive the wrong product, color, size, or quantity.

Please provide your order number and clear photos or videos showing the item, the affected area, the packaging, and the shipping label.

After reviewing the information, we will work with you on an appropriate resolution. Depending on the circumstances, the resolution may include replacement parts, a replacement item, repair assistance, or an authorized return and refund.

When a return is required because the item is damaged, defective, or incorrect, Kamhaus will cover the authorized return shipping cost and provide a prepaid return shipping label or arrange an appropriate carrier pickup at no cost to you.

Damage caused by improper handling, installation, modification, misuse, or normal wear after delivery is not considered a product defect.

Change-of-Mind Returns

A change-of-mind return includes situations in which the customer no longer wants the item, ordered the wrong size or color, or determines that the item does not suit the intended space.

Change-of-mind returns may be accepted within the 30-day return window, provided that the item meets all return eligibility requirements.

For change-of-mind returns:

• The customer is responsible for all return shipping costs;
• Kamhaus will provide return instructions after approving the request;
• The item must be securely packaged in its original packaging;
• Return shipping costs paid by the customer are non-refundable;
• The customer is responsible for ensuring that the item reaches our return facility safely.

Because furniture returns may require freight transportation, return shipping costs can vary depending on the item’s size, weight, and pickup location.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Custom-made, made-to-order, modified, or personalized furniture;
• Items clearly marked Final Sale on the product page at the time of purchase;
• Gift cards;
• Items that have been used, altered, modified, or damaged after delivery;
• Items returned without the original packaging, components, hardware, or accessories, unless otherwise approved by Kamhaus;
• Items shipped without prior return authorization.

Discounted or promotional items are not automatically considered Final Sale. An item is non-returnable only when it is clearly marked Final Sale before purchase.

Exchanges

We do not process standard direct exchanges.

To order a different item, size, color, or configuration, please request a return for the original item. After the return is accepted, you may place a separate order for the replacement item.

For damaged, defective, or incorrect items, please contact us before placing another order so that we can determine the appropriate replacement process.

Refunds

Once your returned item has been received and inspected, we will notify you by email whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since Kamhaus confirmed that your refund was approved, please contact us at service@kamhaus.com.

Contact Us

For questions about returns, damaged items, replacements, or refunds, please contact:

Email: service@kamhaus.com