Shipping policy
Free Shipping on All U.S. Orders
At Kamhaus, we are dedicated to delivering artisanal design and uncompromising quality directly to your sanctuary—entirely free of charge(Only for mainland United States). We believe perfection is worth the wait, and to ensure your pieces arrive in pristine condition, every order includes complimentary secure shipping as standard. Our professional, transparent logistics process is designed to give you absolute peace of mind, from our studio to your home.
Order Processing Time
7-9 Business Days
Because our products are predominantly large, valuable items, we take extra care to ensure that every step before shipment is handled with the utmost attention and the most secure packaging. This includes order confirmation, quality inspection, and professional packaging. We believe that meticulous preparation is the first step in ensuring perfect delivery.
Shipping Time & Warehouse Locations
To optimize inventory and logistics efficiency, your order may be shipped from either our U.S. or Asia-based warehouse. The specific shipping time depends on the warehouse location.
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Warehouse Location
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Shipping Time
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Total Estimated Delivery (including processing)
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🇺🇸 U.S. Warehouse (Rancho Cucamonga, CA)
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12-14 Business Days
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3-4 Weeks
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🌏 Asia Warehouse (Direct from Factory)
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5-7 Weeks
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6-8 Weeks
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U.S. Warehouse Details
•Warehouse address: 9570 Santa Anita Ave, Rancho Cucamonga, CA, 91730
•Immediate shipment after processing.
•Domestic ground shipping.
🌏 Asia Warehouse Details
•Shipped directly from our factory in Asia.
•Includes ocean freight and customs clearance.
•Tracking information is updated after the package arrives in the U.S.
⚠️ Important Notice
All shipping times are best-effort estimates based on past experience and are not guaranteed. Public holidays, customs inspections, weather conditions, and other force majeure factors may affect actual delivery times. We appreciate your understanding and patience.
Frequently Asked Questions (FAQ)
How will my order be shipped?
Depending on the size and weight of the product, we will select the most appropriate carrier, such as UPS, FedEx, or a professional freight company (LTL Freight) to deliver your order.
How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to check your package status on the corresponding logistics company's website. For orders shipped from our Asia warehouse, tracking information may not be updated until the package arrives in the United States and is handed over to a local carrier.
What if my product arrives with shipping damage?
Please carefully inspect your product within 48 hours of receiving the package. If you discover any shipping damage, please immediately take photos as evidence and contact our customer service team at service@kamhaus.com. Due to strict time limits imposed by logistics companies for claims, delayed reporting may affect your claim rights.
What are the shipping costs?
We offer free shipping for all orders within the continental United States. For other regions, the system will automatically calculate and display the applicable shipping fee based on your address during checkout.
What if I cannot receive the package during delivery?
For large items that require scheduled delivery, the logistics company will contact you in advance. If you are unable to receive the package at the scheduled time, or if you refuse delivery multiple times, resulting in the package being returned, you may be responsible for additional storage fees and re-delivery costs.
Have Questions?
If you have any questions about our shipping policy, we're here to help! Please contact us through our Contact Us page.